FAQ

Frequently Asked Questions

1. What payment methods do you accept?

We accept the payment methods available at checkout. All payments are processed securely through our payment providers.

2. How long does shipping take?

Standard Shipping: 7–10 business days
Express Shipping: 2–4 business days

Orders are generally processed within 1–3 business days before shipping.

3. How much is shipping?

Standard Shipping: Free
Express Shipping: $9.99
Free Express Shipping: On orders of $80 or more.

4. Do you ship internationally?

Yes. We offer international shipping to destinations available at checkout. Available shipping options may vary depending on your location.

5. How can I track my order?

Once your order has shipped, tracking information will be sent to the email address provided at checkout when tracking is available.

6. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

7. What is your return policy?

We accept eligible returns within 30 days of delivery.

Items must be unworn, unused, unwashed, undamaged, and have their original tags attached.

Please see our Return & Refund Policy for complete details.

8. What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.

9. How do I choose the right size?

Please refer to our Size Guide before placing your order. If you are unsure about sizing, contact our customer support team for assistance.

10. Will I have to pay customs or import fees?

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

11. What if my package is delayed?

Delivery times are estimates and can be affected by carriers, customs, weather, holidays, or other circumstances outside our control. If your order appears significantly delayed, please contact us and we'll help check the shipment status.