Refund policy

Last updated: September 2026

At RAVELL FASHION, we want you to be happy with your purchase. If you are not completely satisfied, we accept eligible returns within 30 days of delivery.

Return Eligibility

To be eligible for a return:

  • The return request must be made within 30 days of delivery.
  • Items must be unworn, unused, unwashed, and in their original condition.
  • Items must have all original tags attached.
  • Items must be returned in the original packaging where applicable.
  • Items must not show signs of damage, stains, makeup, perfume, or other wear.

For hygiene reasons, certain items may not be eligible for return if they have been worn or used.

Non-Returnable Items

We may not accept returns for:

  • Items marked as final sale.
  • Gift cards.
  • Items that have been worn, washed, damaged, or altered.
  • Items without original tags where tags were required.
  • Items returned after the 30-day return period.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging.

If the issue is confirmed, RAVELL FASHION will provide an appropriate resolution, which may include a replacement or refund.

Return Shipping

For a change-of-mind return, the customer is responsible for the return shipping cost.

If the return is due to an incorrect, defective, or damaged item confirmed by RAVELL FASHION, we will provide appropriate return instructions.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error or defect confirmed by RAVELL FASHION.

How to Request a Return

To request a return, please contact us at:

Email: loguegieco@hotmail.com
Phone: +61 494 396 030

Please include your order number and the reason for your return.